Salesforce Course

Salesforce is an enterprise cloud computing company designed for users and administrators.

Salesforce Admin & Development Online Training

Salesforce This documentation, designed for users and administrators, introduces Salesforce and its key concepts,provides an overview of products and editions, and CSRCIND you through setting yourself up as a user. You’ll also find information about common tasks you'll perform in Salesforce like using basic Chatter features, running reports, or searching Salesforce for the information or records you need.

What you will learn

With the Service Cloud, you have all the tools at your finger-tips to ensure proactive participation in the conversations happening around the Web about your products and services. In days and weeks, versus months and years, you can start and manage a fully integrated customer service strategy that supports the multiple channels that customers use to communicate with you. In the Service Cloud, an account is a company that you do business with. Accounts can include all types of companies, customers, prospects, partners and even competitors.

  • Cloud Computing Concepts

Salesforce Admin & Development Online Training Course Content

 

  • Section 1 : Cloud Computing Concepts
    • Introduction
    • Evolution of Cloud Computing
    • Comparisons with other computing techniques
    • Key characteristics of clouds computing
    • Advantages / disadvantages
    • Classification of Cloud Computing
      • Based on as a service model
        • PAAS (Platform as a service)
        • SAAS (Software as a Service)
        • IAAS (Infrastructure as a Service)
  • Based on development or access model
    • Public Cloud
    • Private Cloud
    • Hybrid Cloud
  • Statistics of Cloud Computing and Web
  • Web 1.0 Vs Web 2.0 Vs Web 3.0
  • Section 2 : CRM Concepts
    • What is CRM
    • Common Business issues faced by companies today
    • How CRM can help?
    • What CRM brings to business?
    • Evolution of CRM
    • Business value of CRM
    • What CRM means to you as a user?
    • Customers benefiting from CRM
    • A view of available of CRM products from IT industry
    • Compare Salesforce.com CRM with other CRM products
  • Section 3 : Salesforce.com Clouds Overview
    • Sales
    • Marketing
    • Collaboration
  • Section 4 : Sales force Editions
  • Section 5 : Sales Cloud Concepts and Complete business cycle Functional
    • Leads
    • Campaigns
    • Accounts
    • Contacts
    • Opportunities
    • Forecasts
    • Contracts
    • Cases
    • Solutions
  • Products Section 6 : Service Cloud Concepts
    • Create Case
    • Manage Cases
    • Researching and Resolving Cases
    • Communicating the Outcome
    • Automate case Management
    • Capturing and associating cases efficiently
    • Helping customers helping themselves
    • Improving productivity
  • Section 7 : Force.com –Builder
    • Basics of Force,com Apps , Tabs ,Objects, Force ,Links etc.
    • Benefits of Force.com platform
    • Technologies behind Force.com platform –Multitenant Architecture ,Meta data driven model, Web sites Mobile ,App Distribution and Integration
    • Database ,Security ,Web sites Mobile, App Distribution and Integration
    • Create an application to demonstrate force.com

 

    • Creating an End To End application
    • Relationships with Real time scenarios
    • Creating reports and dashboards with Real time scenarios
    • as and validation rules with Real time scenarios
    • Using workflow and approvals with Real time scenarios
    • Adding business logic with Apex Triggers with Real time scenarios
  • Section 8 : Apex with Real-time examples
    • Introduction to Apex Code
    • Triggers with Real time scenarios
    • Invoking Apex with Real time scenarios
    • Classes , Objects and Interfaces with Real time scenarios
    • Testing Apex with Real time scenarios
    • Dynamic Apex with Real time scenarios
    • Batch Apex with Real time scenarios
    • Integrations : SOAP, REST
    • Deploying Apex
  • Section 9 : visualforce
    • Introduction and tools
    • Styling VF pages
    • Controllers : Standard, Custom, Extended and s-Control
    • Advanced Examples
    • Components
    • Using static resources and custom components
    • Best Practices
  • Section 10 : Deployment
    • Code Deployment by using Tools
  • Section 11 : Administration and Consulting
    • Concepts of SFDC Admin and Consulting
    • Manager User: Users, Roles, Permission Sets, Profiles, Login History
    • Company Profile Setup
    • Security Controls
    • E-Mail Templates
    • Data Management : Data Export and Import
    • Job Monitoring and Schedules
  • Section 12 : Placement assistance
    • Resume preparation and Project explanation
    • Resume forwarding to the companies
    • Profile registration in Jobs portal
  • NEW TOPICS
  • Integration with Informatica
  • Marketo
  • SAP Integration
  • JIRA Integration
  • Salesforce to Salesforce integration (With and without webservices)
  • Web to Lead
  • Web to Case
  • Email to Case
  • Assignment Rules
  • Outbound with Webservices
  • Pagination with Visualforce page
  • Schema programming
  • Metadata Integration
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