Salesforce is an enterprise cloud computing company designed for users and administrators.
Salesforce Admin & Development Online Training
Salesforce This documentation, designed for users and administrators, introduces Salesforce and its key concepts,provides an overview of products and editions, and CSRCIND you through setting yourself up as a user. You’ll also find information about common tasks you'll perform in Salesforce like using basic Chatter features, running reports, or searching Salesforce for the information or records you need.
What you will learn
With the Service Cloud, you have all the tools at your finger-tips to ensure proactive participation in the conversations happening around the Web about your products and services. In days and weeks, versus months and years, you can start and manage a fully integrated customer service strategy that supports the multiple channels that customers use to communicate with you. In the Service Cloud, an account is a company that you do business with. Accounts can include all types of companies, customers, prospects, partners and even competitors.