SAP SM Course

Boost Customer Satisfaction and Optimize Support Processes

SAP Service Management (SM) Online Training

SAP R/3 Service Management (SM) module is fully capable to support customer demands more effective and quick service .SAP R/3u2019s excellent reporting functionality is also available for this module . These reports help Management to locate the areas for improvement in their work.

What you will learn

Enable and manage comprehensive field service processes, including call taking, service order planning, resource scheduling, on-site service execution, and billing – all with field service management software from SAP. Automate your processes and leverage optimized scheduling functions to make the best use of your resources.

  • Introduction to Solution Manager
  • Landscape Management Database

SAP Service Management (SM) Online Training Course Content


  • Introduction to Solution Manager
  • Landscape Management Database
  • System Preparation (Solman_setup)
  • Basic Setup
  • Managed System Configuration
  • Project Implementation and Administration
  • Project Preparation
  • Business Blueprint
  • Realization
  • Test Management
  • IT Service management-Application Incident Management
  • General Settings
  • Transaction Type for AIM
  • Business Partners Setup
  • Organizational Model (BRFPlus)
  • Support Team
  • Action Profiles
  • IT Service Management - Change Request Management
  • Basic Configuration-Activate Charm Services
  • Activate Integration with Change Request Management
  • Setup Auth for Workcenter
  • Transaction type for ChaRM


  • Root Cause Analysis
  • Central note implementation
  • SMD Agent Setup
  • Managed System Configuration
  • BW System configuration
  • Trace analysis
  • Workload Analysis
  • Exceptional Analysis
  • Change Analysis
  • Business Process Monitoring
  • Information and Configuration Prerequsites
  • Activate Solution manager Services
  • Setup BPM
  • Types of monitoring
  • QGM
  • Information and Configuration prerequsites
  • Activation
  • Setup Authorization and work center Navigation
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